Return & Exchange Policy

We want you to absolutely love your Elvra purchase. If something isn't quite right, you have 28 days from the date of delivery to return or exchange your item.

1. Conditions for Returns

To be eligible for a refund or exchange, please ensure that:

• Items are returned within 28 days of receiving your order.
• Items are unworn, unwashed, and in their original condition.
• All original tags and packaging are intact.
• You have proof of purchase (order number or dispatch note).

2. How to Return Your Item

We have partnered with Royal Mail to make returns as easy as possible for our UK customers.

1. Visit our Returns Portal and enter your order number and email address.
2. Select the items you wish to return and the reason why.
3. Print the prepaid Royal Mail return label provided.
4. Repackage your items securely and drop them off at any Post Office or Royal Mail collection point.

Start a Return

3. Refunds

Once your return is received and inspected at our UK warehouse, we will send you an email to notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment within 5-7 working days.

Please note: Original shipping costs are non-refundable unless the item was faulty or incorrect.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This ensures the item doesn't sell out while your return is in transit.

5. Faulty or Incorrect Items

We take great pride in our quality control. However, if you have received a faulty item or the wrong item was sent, please contact us immediately at support@elvra.co.uk with your order number and a photo of the issue. We will arrange a free return and send out the correct item as a priority.